FAQ
Frequently Asked Questions (FAQ)
Welcome to Meltiv’s FAQ section. We’ve compiled answers to the questions we hear most often. If you can’t find what you’re looking for, feel free to reach out to us directly.
1. What is Meltiv?
Meltiv is a customer-focused company based in France, dedicated to delivering high-quality products and excellent service. We aim to provide a smooth and satisfying experience for all of our customers, from browsing to post-purchase support.
2. How can I contact Meltiv?
We’re always here to help!
📞 Phone: 785954124
📧 Email: hello@meltiv.com
3. What are your business hours?
Our customer support team is available during the following hours:
Monday to Friday: 9:00 AM – 6:00 PM
We are closed on weekends and public holidays.
4. Do you offer international shipping?
Yes, we offer international shipping to various countries. Shipping costs and delivery times may vary depending on the destination. You’ll see available shipping options at checkout.
5. How can I track my order?
Once your order has been processed and shipped, you’ll receive a confirmation email with a tracking number. Simply click the link provided or enter the number on the courier’s website to follow your shipment.
6. What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition as received. To start a return, contact us at hello@meltiv.com with your order details.
7. Is my personal information safe with Meltiv?
Yes. We take your privacy seriously. All personal data is handled securely and in compliance with data protection regulations. For more details, please refer to our Privacy Policy.
8. I still have questions. What should I do?
We’re happy to assist! Feel free to email us at hello@meltiv.com or call us at 785954124. Our team is ready to help you with any additional questions.