FAQ
Frequently Asked Questions (FAQ)
Welcome to Meltiv’s FAQ section. We’ve gathered answers to the questions our customers ask most often. If you don’t find what you need, please reach out to us, our team will be happy to help.
1. How can I contact Meltiv?
We’re always here to help!
📞 Live chat
📧 Email: contact@meltiv.com
2. What are your business hours?
Our customer care team is available:
Monday to Friday: 9:00 AM – 5:00 PM
We are closed on weekends and public holidays.
3. Do you offer international shipping?
Yes 🌍 We ship worldwide. Delivery times vary by destination:
– Standard Shipping: 5-7 business days
– Priority Shipping: 3-5 business days
Every order comes with full tracking so you can follow its journey.
4. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with your tracking number. You can click the link provided or enter the number on our tracking page to follow your shipment in real time.
5. What is your return policy?
We offer a 30-day return policy. To request a return, simply email us at contact@meltiv.com within 30 days of delivery and our Care Team will guide you through the process.
6. Is my personal information safe with Meltiv?
Yes. Protecting your privacy is very important to us. All customer data is stored securely and handled in compliance with international data protection standards. For more details, please review our Privacy Policy.
7. I still have questions. What should I do?
We’re happy to help! You can reach us anytime by emailing contact@meltiv.com or sending us a message on our live chat. Our team will gladly assist with any additional questions.